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Most customer problems start inside the business. You and your team feel it first, and your customers feel it next. We find what’s getting in the way and help you fix it, step by step.
Most customer problems start inside the business. You and your team feel it first, and your customers feel it next. We find what’s getting in the way and help you fix it, step by step.
THE CHALLENGE
Sound familiar?
Sound familiar?
You spend your week putting out fires instead of running the business.
Growth has outpaced how the work is organized.
Your senior people are stuck in day-to-day work.
Clients get more than they pay for, and your margins feel it.
Teams aren’t on the same page, and customers can tell.
A leadership change, sale, or merger is coming, and you’re not sure the business is ready.
OUR METHOD
How it works
How it works
Listen. Confidential interviews across every level, plus a short survey for your team or customers
Find the knots. We put what people say next to what the numbers show, and name where the work gets stuck.
Align. Your leadership team agrees on what to fix first.
Plan. A step-by-step roadmap with a clear owner for every piece.
Untangle. You and your team work through it one piece at a time, with us alongside.
Keep it flowing. Regular check-ins so the fixes stick.
From our clients and partners
From our clients and partners
"...Not only was Aimee able to stay focused - she was also able to keep the "true north" of the organization with sheer determination and a realistic and refreshing sense of humor. A true professional, disciplined, and dependable - one of the best marketing folks with whom I have had the pleasure to work…"
— Managing Partner,
Professional Services company
“...Aimee always asked the right questions and exemplified what it means to be customer-obsessed. She not only did that from our customer lens but also from our internal teams perspective making sure that the right tools and processes were available…”
— Senior Director
Home Services company
“...consulted with her on a more than yearlong companywide branding initiative, and was continually impressed with her strategic thinking, poise, leadership and depth of expertise in product development and management..."
— Founder & CEO,
Communications company
"Aimee diagnosed, treated, and resolved many of the outstanding workflow issues stubborn to us through the years. Through multiple meetings with various essential personnel, Aimee developed and implemented solutions to longstanding challenges."
— Senior Program Director
Private School
YOUR NEXT STEP
Know it’s tangled, but not sure where?
Know it’s tangled, but not sure where?
Start with Discovery and Assessment (The Tangle Audit). In about a month, you’ll know what’s stuck, why, and what to fix first.
Start with Discovery and Assessment (The Tangle Audit). In about a month, you’ll know what’s stuck, why, and what to fix first.
Intwinely helps growing organizations fix the work behind the customer experience, so your team runs more smoothly and your customers stay.
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